Frequently Asked Questions and Policies

Shipping and Delivery Policy

321 Sports offers cart total based shipping; shipping fees are:

  • Below $99: $15
  • From $100 to $199: $10
  • $200 and Over: Free

Please double check your shipping address and details for accuracy prior to placing your order.

All products are made to order, meaning that we do not produce products until an order is made so for that reason please allow up to 10 business days for your shipment tracking number. Once the products are produced, shipping times are quoted by the carrier as taking 5 to 15 business days depending on your location.

Products may be shipped from multiple facilities so you may receive your order in separate shipments and on different days.

Please note in some countries additional tracking information is not available once handed off to local shipping companies. If your order is delayed, it may be held in customs for processing. Any unclaimed orders will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs office for assistance.

For all orders, shipping charges cover the cost of freight. In some cases, they may not cover any import duties, taxes, customs and clearance fees which may be charged by once the order reaches your country. You are liable for any additional charges as you must comply with all laws and regulations of the country in which you are receiving the order. There are no refunds relating to misunderstandings on these charges. It is the recipient’s responsibility to know and take the appropriate action with all applicable taxes and fees. We are unable to provide estimates as this information will vary by country. Contact your local customs office for information on what these may be.

Exchange Policy

Unfortunately we are not able to exchange any products due to the personalized nature of our products. Products are made to order so stock does not exist to exchange.

Return and Cancellation Policy

Unfortunately we are not able to accept any returns due to the personalized nature of our products.

If a product is damaged or has been lost in shipping, please let us know as soon as possible and we will gladly replace it.

All sales are final and can not be canceled after ordering.

Product Care

We recommend following the instructions on each product label. In general, it is recommend to hand or machine wash with cold water and mild soap after turning the product inside out to protect the printed design. Products are not pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking. Do not dry clean, bleach, twist or wring.

Product Sizing and Coloring

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.

We cannot guarantee that colors represented digitally are exactly as they will appear in person.

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